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Over two-thirds of employees (67%) and 72% of clients believe their company uses so many different digital tools and technologies that create bottlenecks and make certain tasks more complex. Clients and employees suffer the effects of digital fragmentation, with disjointed service delivery across many tools and channels being a major pain point.In 2020, a similar percentage (89%) agreed with the statement. 90% of clients agree their preferred method of communication when asking questions about account/business transactions is digitally (via a designated client portal), rather than scheduling an in-person appointment or phone call. Clients demand digital service delivery, even when hybrid and in-person options are available. Key findings around employees and client expectations include:

To download the 2022 Digital Resilience Report visit the Moxo resource library here. To better understand how businesses are addressing these challenges and what opportunities for improvement are available, Moxo surveyed 1,500 clients and 1,500 internal- and external-facing employees across three high-touch industries: finance, real estate and legal. The 2022 report's findings reveal the digital-first nature of today's world, especially for high-touch, client-facing businesses. The rebrand reflects the evolution of the company's offerings from a collaboration solution to a OneStop Interaction Flow solution that supports the entire interaction lifecycle of high-value client management.Īlongside the rebrand, Moxo is releasing its 2022 Digital Resilience Report. CUPERTINO, Calif., Ma/PRNewswire/ - Moxtra, the industry's leading client interaction solution provider, announced today a new brand identity and name – Moxo.

Moxtra login download#